Transform Abuse Reporting with AI: Introducing KARA
In an increasingly complex digital landscape, the prevalence of online abuse is a growing concern. Many victims face challenges when reporting incidents, often lacking the necessary evidence to prompt action. Introducing KARA, our innovative AI agent engineered to transform unstructured emails and chat interactions into actionable reports, allowing abuse teams to address harms more swiftly and accurately than before. For those interested in exploring its capabilities, we invite you to try our demo by sending an email to kara@ai.iq.global.
The Challenges We Face
Abuse reporting is fraught with challenges that hinder timely and effective responses. Current abuse reporting methods often rely on rigid, form-based submissions that create barriers for victims. These forms typically require the completion of multiple fields, resulting in time-consuming processes and low submission rates. Consequently, many potential reports are simply not submitted due to the complexity involved.
Emails often lack the critical evidence necessary for proper investigation, causing teams to spend time on manual processing instead of focusing on addressing the abuse itself. Additionally, the sheer volume of abuse reports can overwhelm teams, creating unmanageable backlogs that further slow down response times. Language barriers complicate the situation further, as do duplicate reports from multiple sources, which can lead to redundant investigation cycles and wasted resources.
Introducing KARA
Meet KARA, the iQ AI Abuse Reporting Agent designed to combat these challenges. KARA is a powerful conversational AI agent engineered to intelligently extract and validate evidence from unstructured emails or chats. By accepting natural language reports through a simple email or form interface, KARA lowers the barriers for submission but also maintains the high-quality standards necessary for effective reporting.
Upon receiving a report, KARA assesses the information provided. If the details are sufficient, it promptly forwards the report to the appropriate team. If the report is lacking critical content, KARA communicates back to the reporter, requesting additional information. This iterative exchange continues until a complete and actionable report emerges. KARA then employs advanced AI processing to transform natural language reports into structured, actionable data. The system automatically categorizes abuse types, extracts relevant technical details, and formats information for immediate integration with existing abuse management workflows.
Benefits of using KARA
For abuse teams, KARA significantly reduces the manual triage process, enabling them to concentrate on and prioritize critical cases with greater efficiency. This means less time spent on data entry and verification, and more time dedicated to addressing the issues directly. Reporters benefit from being able to submit reports in their own words using familiar tools such as email or chat. KARA not only provides guidance on evidence submission but also offers instant response for their submitted cases, making the reporting experience less daunting. KARA supports multiple output formats and can facilitate seamless integration across the various platforms.
See KARA in action
We encourage you to experience KARA in action by submitting a sample report. Remember that KARA is a tech demo so errors may occur. All submissions will remain confidential and will be automatically deleted. Test the system today by sending a demo report to kara@ai.iq.global.
You can explore its capabilities by pretending to be a novice user, perhaps sending inquiries like, “This website tried to steal my credentials,” or, “I purchased a product but haven’t received it yet.” Alternatively, consider forwarding a genuine abuse report from a trusted notifier to evaluate KARA's ability to handle complex situations. If you're keen on testing the AI’s thoroughness, submit a report regarding a domain with a known history, and KARA will inform you whether that domain has already been reported, asking if you would still like to proceed.
We would appreciate any feedback that you may have. KARA is an example of iQ's commitment to developing practical AI tools to effectively combat online abuse. By working together, we can improve the abuse reporting process, ensuring that reports are addressed promptly and efficiently.
