Discover the Power of the iQ Abuse Manager V3 updates
We are excited to announce Version 3 of IQ Abuse Manager will be rolled out from August 2023.
The release of V3 following a long period of research, feedback and tracking the changing mitigation needs of the internet infrastructure community.
Version 3 responds to the rapidly changing pace of threat evolution and global legislation that result in the increasing need for the internet infrastructure community to take meaningful, structured action on DNS Abuse. The team have been planning this next release throughout the winter and spring of 2023 and we can't wait to unveil the enhancements to you.
These upcoming updates are designed to ensure ongoing compliance with proposed modifications to the RA and RAA DNS Abuse Contract Obligations, compliance with anticipated global legislative changes and also to introduce a plethora of new features and improvements that will revolutionise your experience.
It’s no secret that AI is a big buzzword at the moment, and it’s clear to see that it will also impact our industry (our CEO provided his thoughts on this in a previous post).
Therefore our forthcoming updates to iQ Abuse Manager include a number of AI and Machine Learning components, providing a significant leap forward in the fight against abuse.
Without further ado, here are some of the new features you will be able to access very soon:
Advanced Report Sharing:
A significant highlight of the upcoming v3 release is the introduction of advanced report sharing, now in version 2. This feature empowers users to add feedback on actions taken on abuse reports, enabling better collaboration and communication between teams involved in addressing abuse cases. With enhanced transparency and seamless feedback integration, you can effectively track progress and drive swift resolutions.
Abuse Reporting Form Templates:
We have completely re-envisioned the Abuse Reporting System in our product, bringing you comprehensive abuse reporting form templates. These templates provide a structured and user-friendly way for individuals to report abuse incidents on your website or platform. Additionally, we offer a flexible submission API that can be seamlessly integrated, either on-premise or hosted by iQ, allowing you to customise the reporting experience to suit your specific requirements.
AI-Powered Report Abuse Chat:
Imagine having an AI-powered chat feature that assists users in reviewing abuse incidents, providing real-time guidance and support? With our new AI-powered report abuse chat, you can enhance user experience, efficiently handle abuse reports, and ensure timely and accurate responses. The chat feature utilises cutting-edge technology to analyse and process user inputs, offering valuable insights and guidance throughout the entire abuse resolution process.
Machine Learning Enhanced Reports:
Leveraging the power of machine learning, our reports are more robust than ever before. Through advanced algorithms and data analysis, our machine learning models provide deeper insights and actionable information. These enhanced reports empower you to make informed decisions and take proactive measures to combat abuse effectively.
Humanly Vetted Reports:
To ensure the highest quality and accuracy in handling abuse cases, our dedicated team personally reviews and verifies each report. By combining the power of technology with human expertise, we can deliver unparalleled precision and reliability in addressing abuse incidents. Rest assured that your abuse management process will be guided by knowledgeable professionals who understand the nuances and complexities of abuse cases.
AI-Powered Case Summaries:
Our revamped case summaries provide comprehensive details and analysis, enabling you to gain deeper insights into abuse incidents. Powered by AI, these case summaries offer valuable context, highlighting key factors, patterns, and trends. By leveraging the power of artificial intelligence, you can effectively navigate through complex abuse cases, accelerating the resolution process.
Enhanced Automation of Investigations:
We understand the value of your time and the importance of efficiency. That's why we have improved our automation tools to streamline and expedite the investigation process. With enhanced automation, you can save valuable time and effort, allowing you to focus on critical tasks and resolve abuse cases more effectively.
Enhanced Integration Tools:
Seamless integration is crucial for a smooth and efficient abuse management workflow. Our enhanced integration tools ensure a hassle-free experience by allowing Abuse Manager to integrate seamlessly with your existing systems and workflows. By eliminating silos and enabling data flow across your ecosystem, you can maximise efficiency, boost productivity, and centralise your abuse management efforts.
iQ Abuse Feed v2:
The updated feed will grant you access to new Threat Intelligence sources, meticulously ranked and scored by our iQ Risk Scoring Machine Learning technology. With additional indicators and evidence at your disposal, you can stay one step ahead, proactively mitigating potential threats and protecting your online environment.
We are committed to a continuous delivery approach, ensuring that our updates and features are rolled out incrementally, providing you with a seamless experience. The first set of features from the v3 release is slated to be available in August 2023, with additional features scheduled for release in October and November 2023.
We are thrilled to bring you these updates that will empower you to combat abuse effectively, save time and effort, and make informed decisions in protecting your online environment.
If you would like more detailed information about any of these updates, please don't hesitate to reach out to us. We greatly appreciate your continued support and feedback as we strive to make the internet a safer place.